词汇：hotel
n. 旅馆，饭店；客栈
相关场景
- It gathers global exhibitors in a comprehensive range, including tourist boards, international hotel companies, airlines, destination management companies, technology providers and many more.
它汇集了全方位的全球参展商，包括旅游局、国际酒店公司、航空公司、目的地管理公司、技术提供商等等。>> 14. Trade Fairs- The number of attendees may be so large that it needs to be organized in a hotel or a specially designed conference room or training center where the environment is right for discussions.>> 12. Conference Services
- There are various kinds of recreation facilities in different hotels, mainly including Hair & Beauty Salon, Gymnasium, Sauna Bath and Spa, Yoga, Aerobic, Taekwondo, Swimming pool, Bowling room, Tennis, Billiards room, Snooker, Chess room, Golf, KTV, Nightclub and so on.
不同酒店有各种各样的娱乐设施，主要包括美发美容院、健身房、桑拿浴室和水疗中心、瑜伽、有氧运动、跆拳道、游泳池、保龄球室、网球、台球室、斯诺克、国际象棋室、高尔夫、KTV、夜总会等。>> 11. The health and Recreation Club- The Health and Recreation Club enlarges the hotel's management scale. It is both the imperative way of attracting the customers and the critical income of the hotel. It is also an important symbol to validate the status of the hotel in comparative rankings.
健康与娱乐俱乐部扩大了酒店的管理规模。这既是吸引客户的必要方式，也是酒店的关键收入。这也是验证酒店在比较排名中地位的重要标志。>> 11. The health and Recreation Club- The Health and Recreation Club strives to offer a range of well - maintained facilities and quality programs to meet the needs of the guests in the hotel. It can help the participants enjoy a pleasant atmosphere and hopefully increase their level of fitness and general wellbeing, such as reducing stress, looking better, feeling more mentally alert, sleeping better and generally feeling happier.
健康与娱乐俱乐部致力于提供一系列维护良好的设施和优质项目，以满足酒店客人的需求。它可以帮助参与者享受愉快的氛围，并有望提高他们的健康水平和整体幸福感，例如减轻压力，看起来更好，感觉精神更加清醒，睡得更好，总体上感觉更快乐。>> 11. The health and Recreation Club- the interior and the exterior of the hotel, including bedrooms, the pool, the lobby and terraces and gardens,
酒店的内部和外部，包括卧室、游泳池、大堂、露台和花园，>> 10. Business Center- Nowadays, with IT technology developing, the traditional Business Center has changed a great deal. The hotel operators focus more on the guests' personal requirements,.The guest rooms in most hotels are equipped with computers, so guests can surf the Internet in their bedrooms, Besides, the hotels also offer WI-FI and a plug panel to let the guests connect their laptops to the flat-screen TVs. At the same time, the interior and the exterior of the hotel, including bedrooms, the pool, the lobby and terraces and gardens, offer Wi-Fi as a convenience for the guests.
如今，随着IT技术的发展，传统的商务中心发生了很大的变化。酒店运营商更注重客人的个人需求，。大多数酒店的客房都配备了电脑，因此客人可以在卧室里上网。此外，酒店还提供WI-FI和插头面板，让客人将笔记本电脑连接到平板电视。同时，酒店的内部和外部，包括卧室、游泳池、大堂、露台和花园，都提供无线网络连接，方便客人使用。>> 10. Business Center- Generally speaking, high-end hotels may have a moderately equipped business center on one level and a nicely equipped one on the club or concierge level.
一般来说，高端酒店可能在一层有一个设备适中的商务中心，在俱乐部或礼宾层则有一个设施齐全的商务中心。>> 10. Business Center- The Business Center at hotels and resorts provides a variety of comprehensive secretarial and translation services and business support by experienced and friendly staff for guests.
酒店和度假村的商务中心由经验丰富、友好的员工为客人提供各种全面的秘书和翻译服务以及商务支持。>> 10. Business Center- The food and beverage department is a very important part of a hotel. It is often one of the foremost income earners for the hotel. In many large hotels, it brings in more income than room rentals and can account for two fifths to one half of a hotel's profit.There are number of different areas offering a variety of meals and services all within a hotel - the restaurant, grill room , different bars, cafeteria and coffee shop as well as room service, lounge service and banqueting.
餐饮部是酒店非常重要的一部分。它通常是酒店最重要的收入来源之一。在许多大型酒店，它带来的收入比房间租金还多，可以占酒店利润的五分之二到一半。酒店内有许多不同的区域提供各种餐点和服务——餐厅、烧烤室、不同的酒吧、自助餐厅和咖啡馆，以及客房服务、休息室服务和宴会。>> 9.The food and Beverage Department- Besides, the staff should provide good and reasonable services which coordinate closely with the Front Office, such as chamber services, laundry services, special services, personal services, miscellaneous services, maintenance services, to make guests really enjoy their stay in the hotel and determine whether they will return.
此外，工作人员应提供良好合理的服务，与前厅部密切协调，如客房服务、洗衣服务、特殊服务、个人服务、杂项服务、维护服务，使客人真正享受在酒店的住宿，并决定是否返回。>> 8. The Housekeeping Department- As the main source of economic income of a hotel, the guest room income accounts for 50% of its total income. The main duty of the staff is to see to the cleanliness and tidiness and comfortableness of all rooms and places in the hotel.
作为酒店经济收入的主要来源，客房收入占其总收入的50%。员工的主要职责是确保酒店所有房间和场所的清洁、整洁和舒适。>> 8. The Housekeeping Department- Housekeeping staff, such as floor clerks, house-maids and room boys, all have direct contact with guests and contribute to the guests' overall experience with the hotel.
客房服务员，如楼层服务员、女佣和客房服务员，都与客人直接接触，并为客人在酒店的整体体验做出贡献。>> 8. The Housekeeping Department- The Housekeeping Department is the backbone of a hotel. It must ensure that the hotel's reputation and impression with guests remains at a high level.
客房部是酒店的支柱。它必须确保酒店在客人中的声誉和印象保持在高水平。>> 8. The Housekeeping Department- The Front Office staff's efficiency and personality are of great importance to the realization of the hotel's aim. To fulfill these tasks, the staff must have a neat and smart appearance, good manners, adaptability, good knowledge of languages and a head for figures.
前厅部员工的效率和个性对酒店目标的实现至关重要。为了完成这些任务，员工必须有整洁聪明的外表、良好的礼仪、适应能力、良好的语言知识和数字头脑。>> 7.The Front Office- As the nerve center of a hotel, it also provides assistance to guests during their stay, completes their accommodation, offers food and beverage, provides information, exchanges foreign currencies, handles guests' complaints/difficult situations to create "a home away from home" for guests.
作为酒店的神经中枢，它还为客人提供住宿期间的帮助，完成住宿，提供餐饮，提供信息，兑换外币，处理客人的投诉/困难情况，为客人创造“家外之家”。>> 7.The Front Office- It is liaison between the guest and the hotel and the focus of guests' requests for information and service as well as the profit center of room sales.
它是客人与酒店之间的桥梁，是客人信息和服务需求的焦点，也是客房销售的利润中心。>> 7.The Front Office- After listening to the guest's complaints, discuss with the guest and the parties concerned( the hotel manager or restaurant manager, etc.) about how to deal with them.>> 5. Dealing with Complaints
- e:
- Some working staff at hotels or restaurants or at some scenic spots may be impolite or even rude>> 5. Dealing with Complaints
- a:
- unsatisfactory service or delayed service at the hotel or restaurant;>> 5. Dealing with Complaints
- h:
- Help the guests to solve possible problems in the hotel.>> 2.Helping with Accommodation
- g:
- Ask the guests if they are satisfied with the hotel;>> 2.Helping with Accommodation
- f:
- Introduce the services and facilities of the hotel;>> 2.Helping with Accommodation
- d:
- Have a clear picture of the general situation of the hotel in the city;>> 2.Helping with Accommodation
- b:
- Understand how to help the foreign guests to check in at the hotel.>> 2.Helping with Accommodation