Before we get into the "what to say", we need to fix the "how to think", This is 90% of the battle.
Your job isn't to push a product; it's to diagnose a problem. You should be listening, asking intelligent questions, and determining if you're even the right person to help them. If a doctor listened to your symptoms for 30 seconds and immediately tried to sell you on a specific surgery, you'd run. Don't be that person.
In the first half of the call, the client should be doing 80% of the talking. If you're talking more than them, you're pitching, not discovering. You're losing.
You don't need this client. You are evaluating them just as much as they are evaluating you. Think of it like a first date. You're not trying to force a second date from the moment you sit down. You're genuinely trying to see if there's a connection and if you're compatible for a long-term relationship.
Do not read this word-for-word. Reading makes you sound like a robot and breaks all trust.
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