6.Dealing with Emergencies

a:

Try to prevent emergencies from happening;

b:

If an emergency does happen, the tour guide should deal with the situation calmly;

c:

Try to minimize the damages of guests and the travel agency, if an emergency occurs.

If a guest's passport is lost, a tour guide should do the following:

a:

First, try to comfort the guest because the passport is the most official paper for a person in a foreign country;

b:

Help the guest to try to find the passport in his luggage or the places at which he has stayed;

c:

If the passport can not be found, go to the local police station with the guest for help;

d:

If the passport is not found by the police and all concerned, the tour guide should report the incident to the travel agency;

e:

The foreign guest should report his loss to the local Public Security Bureau with a written testimonial offered by the travel agency with the guest's photo;

外国客人应向当地公安局报告损失，并附上旅行社提供的带客人照片的书面证明；

f:

Then, with this testimonial, the guest should apply for a new passport at his own country's Embassy in China;

g:

Next, with the new passport, the guest can apply for a new visa in the office of entry and exit visas for foreigners at the Public Security Bureau.

接下来，有了新护照，客人可以在公安局外国人出入境签证办公室申请新签证。