7.The Front Office

杰瑞发布于2025-03-20

<Prev: 6.Dealing with Emergencies Next>: 8. The Housekeeping Department

The Front Office of a hotel is generally considered as the "shop window" of a hotel because the guest's first and last impressions take place here.

figure n. 图形；数字；（人的）体形；人物；画像；价格

complete adj. 完全的；完整的；彻底的

elementary adj. 基本的；初级的；元素的

nerve n. 神经；勇气；[植]叶脉

occupation n. 职业；占有；消遣；占有期

signature/ˈsɪɡnətʃər/ n. 署名；签名；信号

motel n. 汽车旅馆

allocation n. 分配，配置；安置

liaison/ˈliːəzɑːn/ n. 联络;联系;联络员;联系人;(尤指一方或双方已婚的)私通，通奸

accommodation/əˌkɑːməˈdeɪʃn/ n. 调节；住处，膳宿；和解；预订铺位

concierge/koʊnˈsjerʒ/ (尤指法国公寓等处的)看门人，司阍;(宾馆中负责提供信息、订票等的)服务台职员

It is liaison between the guest and the hotel and the focus of guests' requests for information and service as well as the profit center of room sales.
它是客人与酒店之间的桥梁，是客人信息和服务需求的焦点，也是客房销售的利润中心。
It primarily deals with reservations, reception, concierge, room allocation, check in and check out, payments and so on.
它主要处理预订、接待、礼宾、房间分配、入住和退房、付款等。
As the nerve center of a hotel, it also provides assistance to guests during their stay, completes their accommodation, offers food and beverage, provides information, exchanges foreign currencies, handles guests' complaints/difficult situations to create "a home away from home" for guests.
作为酒店的神经中枢，它还为客人提供住宿期间的帮助，完成住宿，提供餐饮，提供信息，兑换外币，处理客人的投诉/困难情况，为客人创造“家外之家”。
The Front Office staff's efficiency and personality are of great importance to the realization of the hotel's aim. To fulfill these tasks, the staff must have a neat and smart appearance, good manners, adaptability, good knowledge of languages and a head for figures.
前厅部员工的效率和个性对酒店目标的实现至关重要。为了完成这些任务，员工必须有整洁聪明的外表、良好的礼仪、适应能力、良好的语言知识和数字头脑。
But the most important of all the qualities is a real liking for people and a warm desire to help them.
但所有品质中最重要的是对人的真正喜爱和帮助他们的强烈愿望。