8. The Housekeeping Department

a room attendant

客房服务员

The Housekeeping Department is the backbone of a hotel. It must ensure that the hotel's reputation and impression with guests remains at a high level.

客房部是酒店的支柱。它必须确保酒店在客人中的声誉和印象保持在高水平。

Housekeeping staff, such as floor clerks, house-maids and room boys, all have direct contact with guests and contribute to the guests' overall experience with the hotel.

客房服务员，如楼层服务员、女佣和客房服务员，都与客人直接接触，并为客人在酒店的整体体验做出贡献。

As the main source of economic income of a hotel, the guest room income accounts for 50% of its total income. The main duty of the staff is to see to the cleanliness and tidiness and comfortableness of all rooms and places in the hotel.

作为酒店经济收入的主要来源，客房收入占其总收入的50%。员工的主要职责是确保酒店所有房间和场所的清洁、整洁和舒适。

Besides, the staff should provide good and reasonable services which coordinate closely with the Front Office, such as chamber services, laundry services, special services, personal services, miscellaneous services, maintenance services, to make guests really enjoy their stay in the hotel and determine whether they will return.

此外，工作人员应提供良好合理的服务，与前厅部密切协调，如客房服务、洗衣服务、特殊服务、个人服务、杂项服务、维护服务，使客人真正享受在酒店的住宿，并决定是否返回。

The department demands a well-organized and well-trained staff who can do a great deal to assure a high business repeat and occupancy rate, not only through the efficiency in their jobs but also through their heart-felt warmth in serving the guests. So the qualities of housekeeping department staff - enthusiasm, patience, politeness and professional spirits - can ensure that the staff fulfill their tasks.

该部门需要一个组织良好、训练有素的员工，他们可以做很多事情来确保高的业务重复率和入住率，不仅通过他们的工作效率，还通过他们为客人服务时的内心温暖。因此，客房部员工的素质——热情、耐心、礼貌和专业精神——可以确保员工完成任务。

They are also ultimate social advisors, business expediters, and personal confidantes.

他们也是终极的社会顾问、商业顾问和个人知己。